I lead service teams, help coordinate commercial fleet operations, and build iOS apps to make complex work easier to manage. My experience spans Apple Retail leadership, commercial transportation, and customer-facing operations.
Experience
Apple Retail — Main Place — Lead
Apple Retail employment: July 2024–present
Whole-store and Genius Bar operations · Naperville, Illinois
- Lead daily team execution across sales, technical support, and operations, aligning coverage and customer priorities with store leadership.
- Own Genius Bar and Repair Room readiness, including technical and service escalations and repair quality.
- Coach teammates and coordinate real-time workflow during high-demand periods.
Cortez Trucking Inc. — Partner
Current
Commercial fleet coordination · Chicagoland
- Coordinate scheduling, customer communication, fleet readiness, and subcontractor coverage for a small Class A and Class B fleet.
- Support a family-owned transportation business with more than 20 years in operation.
US PACK — Commercial Driver
June 2020–June 2022
Class B CDL · cargo loads up to 12,000 pounds
- Operated commercial vehicles while holding a Class B CDL.
- Transported cargo loads up to 12,000 pounds with a focus on safe operation, vehicle readiness, and on-time delivery.
Starbucks — Senior Supervisor
July 2022–January 2025
Store operations and team development
- Directed high-traffic shifts for teams of 6–8 partners.
- Supported operational improvement across more than 15 locations, with a focus on morning-peak service flow.
- Combined Coffee Master product expertise with team coaching and development.
Life Time — Senior Account Manager
October 2015–June 2021
Sales and corporate wellness
- Exceeded monthly sales targets by 15–25%.
- Developed and managed more than 100 corporate wellness memberships.
- Supported the opening of clubs in Gaithersburg, Maryland, and Oak Brook, Illinois.
Capabilities
- Technical service operations
- Team coaching
- Staffing and coverage
- Customer escalation handling
- Commercial fleet coordination
- KPI execution
- Consultative sales
- Workflow design
Certifications
- Starbucks Coffee Master Certification (2024)
- Sales & Account Management Certifications — Life Time (2015, 2018)
- Illinois State Seal of Biliteracy — Spanish (2015)
Language
- English
- Spanish (spoken and written proficiency)
Education
- Arizona State University — Business Sustainability coursework (2022–2024)
- University of Illinois at Urbana-Champaign — Accounting coursework (2015)