Armando J. Cortez

Product Zone, Genius Bar, and Repair Room · Naperville, Illinois

• I lead across the Product Zone, Genius Bar, and Repair Room at a top store in Market Team 22 and Apple's American region.
• I advanced from Product Specialist, where I ranked in the top 5% for business performance, and led the store in same-day domestic iPhone sales every quarter I worked the Product Zone.
• I've earned Exceeds Expectations two years in a row.

Commercial fleet coordination · Chicagoland

• I coordinate scheduling, customers, and fleet readiness for our family-owned Class A and Class B subcontracting fleet, which has operated for more than 20 years.

Store operations and team development

• Recognized as a performer the district could rely on, I was sent to support 15+ locations during the 7–9 AM peak.
• I standardized what worked and coached teams to hold that standard under pressure.

Class B CDL · cargo loads up to 12,000 pounds

• Safe, on-time commercial delivery and vehicle readiness.

Sales and corporate wellness

• I beat monthly sales targets by 15–25%, built 100+ corporate wellness accounts, and was selected to help open two clubs in Gaithersburg, Maryland, and Oak Brook, Illinois, traveling across the US.