Armando J. Cortez

I lead across the Product Zone, Genius Bar, and Repair Room at a top store in Market Team 22 and Apple's American region. I advanced from Product Specialist, where I ranked in the top 5% for business performance, and led the store in same-day domestic iPhone sales every quarter I worked the Product Zone. I've earned Exceeds Expectations two years in a row. I review the store trends report and help review the store P&L daily against year-over-year and quarterly results, covering sales, labor, inventory, and backstage runtime. I also mentor new hires, serve as Closing Captain, and have contributed to eight visual resets.

Recognized as a performer the district could rely on, I was sent to support 15+ locations during the 7–9 AM peak. I was responsible for drive-through times, labor, cost of goods, and inventory ordering, one level below the store manager. I standardized what worked and coached teams to hold that standard under pressure.

I managed hundreds to thousands of members a year, plus business and corporate wellness clients, as their ongoing point of contact. I beat monthly sales targets by 15–25%, built 100+ corporate wellness accounts, and was selected to help open two clubs in Gaithersburg, Maryland, and Oak Brook, Illinois, traveling across the US.

I coordinate scheduling, customers, and fleet readiness for our family-owned Class A and Class B subcontracting fleet, which has operated for more than 20 years.

Safe, on-time commercial delivery and vehicle readiness.