AJ Cortez

Independent software by AJ Cortez

TextTiles Support

Help with TextTiles, from setup and everyday use to privacy and data questions.

What can I help with?

  • Library, Notes, and Compose
  • Canvas and pictures
  • Create writing assistance
  • iCloud sync and data recovery
  • Keyboard and reusable text
  • Backups, privacy, and deletion

Before contacting support

  • Before troubleshooting storage or sync, save a backup. Library, Notes, and Canvas have separate backup tools; a Library backup does not include Notes or Canvas.
  • For sync issues, check that each device uses the intended Apple Account and has iCloud Drive enabled. If TextTiles asks for recovery or account review, preserve the existing data and tell support what the message says.
  • For keyboard issues, enable TextTiles in iOS Settings → General → Keyboard → Keyboards. Open TextTiles, then reopen the keyboard to refresh its local tiles. Full Access is not required; secure fields and some apps use the system keyboard.
  • Create assistance depends on a supported device, OS, language, and Apple Intelligence availability. Manual writing remains available when assistance is unavailable.
  • Do not delete the app or reset iCloud as a troubleshooting shortcut. Delete Library Everywhere affects Library, not Notes or Canvas.

Contact support

Email AJ Cortez for help with TextTiles. Include the app version/build, device model, OS version, and the steps that led to the issue.

contact@ajcortez.com

Send only the details needed to explain the problem. Omit passwords, pairing codes, access tokens, private writing, repository contents, and sensitive screenshots.

Privacy and data

Review the app’s current data handling and any items awaiting confirmation.

TextTiles privacy draft